English translation for information. In case of discrepancy, the Bulgarian version prevails. Read the Bulgarian original.
How to make a complaint
If you are not satisfied with our work, please let us know. Every complaint is registered and considered by the company’s managing director.
How to submit a complaint
- By email: info@inscenter.bg
- In writing, to: 46 Akad. Stefan Mladenov St., office 13A, floor 6, section A, 1700 Sofia
- In person at our office, during office hours: Monday – Friday, 9:00 – 17:00
What the complaint should contain
- Your name and contact details
- The policy or claim number, if there is one
- A description of the problem and what you expect
- Copies of the documents you refer to
Response time
We reply in writing within 10 working days of receiving the complaint. If further investigation is needed, we will inform you of the reason and of the new deadline.
If you disagree with our response
You may refer the matter to the Financial Supervision Commission (16 Budapeshta St., Sofia, fsc.bg), to the conciliation committees for dispute resolution, or to the competent court.
